Support and IT managed services

IT infrastructure services

We offer comprehensive and flexible IT infrastructure solutions, customised to fit your requirements.

Whether you’re relocating, maximising cloud usage, or enhancing existing infrastructure, we ensure a smooth transition. Our skilled engineers deploy and maintain solutions from key technology partners, resulting in a scalable IT infrastructure that meets your present and future needs.

We provide a hardware and system build service tailored to your specifications. Our services cover the entire asset lifecycle, encompassing audits, design, procurement, build, testing, configuration, firmware updates, patching, troubleshooting, maintenance, improvements and all services required to deliver a smooth operation.

With our assistance in the installation, management, and tuning of on-prem, virtual or in cloud systems, you can fully utilise your IT assets harnessing the power of cutting-edge modern technologies.

IT network services

We provide a suite of services tailored to your data and voice communication requirements. Our networking and firewall services are designed to ensure that your business and your team maintain connectivity, flexibility, and security in all work environments. An efficient and robust network forms the critical backbone of your business operations.

Managed Network: Our team of network engineers are experts in the configuration, maintenance, and monitoring of SD-WAN/routers/switches and other active network devices. Firewall management, a crucial aspect of your network and a key component of your cybersecurity, is also part of our expertise. We architect, design, implement, and manage WAN/LAN/WiFi networks, connecting to enterprise and consumer-grade data links including fixed, radio, mobile, and satellite connections. We are equipped to handle all your networking needs.

Managed WiFi: Our comprehensive WiFi services include site surveys, diagnosis of complex wireless issues, detection of signal strength and coverage problems, design and installation services, configuration, management, monitoring, and patching of the WiFi solutions, as well as subscription and license management.

Managed Telephony: As part of our unified communication approach, we analyse your business needs and design your telephony solution, leveraging your existing investments in networks, IP telephony, mobile, collaboration systems, and licenses. We enable your business, users, and customers to enjoy a seamless communication experience, regardless of the method they choose.

Site Connectivity: Whether you need a new site connected, are moving locations, require a mobile or temporary work environment setup, or need a work-from-home site configured, we’ve got you covered. Leveraging our partnerships and extensive experience, we ensure quick and secure connectivity wherever and whenever you need it. We will maintain and monitor your site connectivity needs.

We combine product knowledge and user understanding to scope, implement, and optimize adoption of the industry’s leading productivity and collaboration tools. Our over-the-air provisioning solutions deliver quick deployment for all major platforms and devices. Through our vendor relationships and expertise, gain access to the broad selection of end-user devices. Together we will build a device fleet that meets your business demands while catering to your employees’ preferences.

Our objective is to get your employees up and running quickly and hassle-free.

Workpalce & end-user services

Modern workplace empowers hybrid workforce no matter where people work from. We build and manage secure and flexible workplace solutions comprehensively.

• Devices

• Endpoint management

• Productivity Suites

• Business and SaaS Applications

• Collaboration and email

• Connectivity and protection

• Licenses, renewals and subscriptions

• Zero Touch deployment

• Virtual desktop

• Backup and restore

• Print & scan

• Monitoring and patching

• Remote support

• Work from Home environments

Cybersecurity solutions

Assess

Stay in control, know your risks and improve your cybersecurity posture. Build a plan to safeguard sensitive data, prevent and respond to threats. Security assessments and implementation of ISMS frameworks such as Essential 8, NIST/NIS2 or ISO27001 help meet regulatory requirements or improve cybersecurity practices.

Organisations heavily rely on technology and store sensitive data in a digital format, making it a prime target for cybercriminals. From intellectual property to PII, sensitive data attracts cybercriminals for financial gain, espionage, and other reasons. The consequences of cyberattacks may be devastating, ranging from reputational damage to business disruptions. However, implementing robust cybersecurity practices and measures described below will help you build a more secure IT environment.

Harden your defenses!

• Network and firewall security

• Endpoint security and encryption

• Email and web security

• Biometric security

• Applications controls and hardening

• Patch and update management

• Administrative privileges management

• User access and authentication controls

• Backup and restore services

Protect

Coordinate collective strength of your security solutions such as monitoring, alerting, firewalls, threat detection systems, ZTNA, MFA, IAM, etc. We will manage day-to-day operation, patching and maintenance of your systems and devices.

Detect

Implement continuous monitoring of network and user activities verifying effectiveness of protective measures and evaluating awareness of unusual behaviour and events. Maintain processes designed to detect those events, drive cybersecurity user awareness training, perform phishing and systems penetration tests.

Respond and Recover

In case you need urgent help managing a security incident, we are ready to assist. We will help you communicate with stakeholders during and after a breach, perform mitigating actions to spread of a breach and halt lateral movement within your network, and improve through lessons learnt after an event to prevent future breaches. A cybersecurity incident response plan is fundamental to be prepared for the unthinkable.

IT support

IT support services are designed to help you overcome technology challenges, achieve your business goals and ensure smooth IT operation and experience for your users.

• Service Desk: available 24/7 to provide immediate assistance for IT issues. Our team is always ready to help resolve any technical problems encountered. This service can be provided on-shore or from more cost efficient off-shore facilities.

• On-site Support: Our team can work on or visit your premises to provide support, troubleshoot and resolve any IT issues or user problems reported.

• Remote Support: We can connect to your systems remotely to diagnose and fix problems quickly and efficiently. This service can be provided on-shore or from more cost efficient off-shore facilities.

• User Training: We can provide user training to help make the most of your technology investment. Training can be tailored to your specific needs and cover a wide range of topics. Delivered online or in person.

• Application and Business Software Support: We offer support for a variety of applications and business software. Whether you’re dealing with a minor glitch or a major issue, our team has the expertise to get you up and running.

Small Business Managed IT service

We offer an encompassing service with the needs of a small businesses in mind. We take care of IT so you can focus on running your business. Our suite of services includes device, infrastructure and network management, backup, security, applications support and more.

IT procurement

IT procurement services will maximise the potential of your business by customising hardware and software purchasing to suit your needs.

Having established supplier base and understanding your IT environment, business processes and objectives, we can advise on the most effective procurement solution. We can source your purchases and pass on benefits improving the total cost of ownership.

Our role is to help optimise your organisation’s operation through efficient and cost-effective IT solutions.